Listen to the audio recording below of Tracey and Louisa speaking about:
- How we operate as a company, how we communicate with our clients and team members.
- Being part of a team.
- Ethics, morals and standards of VA and why this is important.
- Customer Service.
- Using WhatsApp – being part of a team group on WhatsApp.
- Giving the client acknowledgement that you have seen their message and when you will go back to them. This gives you breathing space to finish up something else you were working on.
Answer these questions
Can you tell us how quickly we expect a response to be sent to a client or a team member on WhatsApp, email or text?
Can you tell us what we expect from a team member when carrying out a Zoom or Teams call with a client?
If you have a virtual meeting with a client to attend the next day, to type up of the live meeting minutes via Zoom/Teams, but find you’re unwell the day before, what should you do?
If you had to password protect a pdf document for a client but didn’t have the full version of Adobe to do the task, what would be the best way to reach out to the team for help?
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