Going back to the Podcast with Sue, Helen & Maria talking about their experience of working with their clients as below:

  1. Sue talked about how she carries out the role of taking minutes at an MDT meeting on Zoom, can you explain how she does it?

Read: Role of a VA Supporting a Physiotherapy Company and answer these questions:

  1. Why would you phone an equipment company?
  2. Who would you contact in relation to getting splints and boots?
  3. What would you do with the recommendations from the initial assessment report?

Read: Questions to Ask at the Beginning and answer these questions:

  1. You’re working with a newly set up speech and language therapist called Jane who is in her early period of starting up in private practice. Her company is called Little Stars Speech & Language Therapy.  She has her own email address as jane@littlestars-slt.co.uk but hasn’t got round to creating a website as yet.  Jane wants you to take over the role of looking after the emails, dealing with new enquiries and responding to queries.  What is one of the first things you should ask when carrying out this task for a client?
  2. If you were asked to create a spreadsheet to hold new enquiries from people calling and emailing about Jane’s Little Stars Speech & Language Therapy company, what would it look like? Create an example.
  3. If you received an email on behalf of Jane’s company from a Brain Injury Case Manager asking for a quote, what pricing information would you need to know about, to provide a quote to the Brain Injury Case Manager?
  4. If Jane asked you to suggest a suitable patient record management system for her Little Stars Speech & Language Therapy company, what would you suggest? Can you give us the monthly cost to use one of these platforms for holding client information?

 

This whole section is covered in our Induction Training.

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