How Why What  

We want to give you an understanding about the clients we work with, as to:

  • How they do what they do.
  • Why they do what they do.
  • What they expect (standards, morals and ethics) and why.

Read through the document on this link to understand more – How Why What

Read the description of the different type of clients we support as below:

  1. Tell us what admin services each of the above specialists might need, considering what we covered under ‘How Why What’ as above.
  2. Give an explanation of each of the specialists in your own words, showing that you understand them.
  3. Find a Speech and Language Therapy company online, show what services they provide and give an example of the kind of admin services we could provide them.
  4. Find a Brain Injury Case Management company online and give an example of the kind of admin services we could provide them.

Watch the video called – Lawyer v Insurance

Answer these questions below:

  1. What is the role of the Insurance Company when liaising with the Personal Injury Lawyer?
  2. What is the role of the Case Manager when working with a Personal Injury Lawyer?
  3. What is the role of the occupational therapist when working with the Case Manager, thinking about the different tasks an Occupational Therapist can provide?
  4. Explain how Virtual Administration feeds into the Case Manager / Therapist process?

Read: What a team of Associates Physiotherapists looks like with the Structure

  1. Explain how you would decide on which Associate Therapist should visit the potential adult client needing physiotherapy with a postcode area of SE7 in New Charlton?
  2. If you were to support a physiotherapy clinic with a team of Associate Physiotherapists, what information would you want to know about them, to be able to provide an excellent admin service?
  3. If the potential new client requiring physiotherapy intervention was in a postcode area, that happened to be a 2 hour drive away from the nearest Associate Physiotherapist, what would you suggest?

 

This whole section is covered in our Induction Training.

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