A really important part of working as a Virtual PA is being able to manage expectations in relation to your clients.
Read: Managing Expectations Using Your Initiative and answer this question.
- If the client specifically asks you to carry out only 10 hours per month, how would you monitor this to make sure you do not go over the allotted time?
Read: Questions To Ask Your Client and answer these questions.
- Name three different things you should ask about when getting to know your new client and how they work.
- If you are expected to deal with new enquiries by email or phone on behalf of therapy client, what information would you want to ask the new enquirer?
- If the client had a team of five associate therapists and you were expected to support everyone in the company, what would you want to know about them to provide the best possible service?
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